Japonicas Shop Policies

~ Payment ~

  We accept any of the following payment methods:

    1. Paypal
    2. Fund Transfer
    3. Cash & Carry *

  (* - only restricted in Singapore with a purchase of SGD$120 and above.
  Please write to us at hello@japonicas.com)

  We appreciate if you can arrange for payment to be made within 3 days
  after your purchase. If not possible, please write to us at hello@japonicas.com
  and we shall try our best to compromise.

~ Delivery ~

  Dispersal of Japonicas

  Japonicas, the white windflowers, are meant to take greater heights,
  to disperse,to fly...

  Likewise, we send all our Japonicas (referring to our creations),
  very carefully and securely packaged, to any part of Singapore.

  Please select from our choices of delivery options:

    1. By normal mail
    2. By registered mail (additional SGD2.50)
    3. Cash and Carry at the stipulated meeting locations below:
      a) Dhoby Ghaut MRT Station
      b) Potong Pasir MRT Station

  Do you need us to send gifts to your loved ones?
  Inform us prior to making your purchase and we can include a gift tag with your
  personal message to the gift receiver.

~ Services ~


  Customization

  If you wish to personalize your own Japonica, we do allow customization.
  Simply email us your requirements and we will revert to you with a quote
  and pictures of the materials used. However, please note that once you have
  advised us to proceed, further changes to the design may incur additional cost
  and delay to its birth. We need to receive your payment before we can proceed
  with the customization, please bear with us on this as we have to ensure it is
  a genuine order.

  Just a small note that alteration and customization are actually different,
  if you need the length of the items to be altered during your purchase,
  it is free-of-charge!

  Servicing

  We encourage all the Japonicas to be recycled. If there are any parts
  of the Japonica not in good condition after a period of time, we can fix it with
  a nominal fee. Write in to us with a picture of the 'sick' Japonica
  and we would be delighted to advise you whether it can be fixed.

~ Refunds and Exchanges ~


  Refund of your purchase:

  Please note that all items bought online using mail delivery can be
  exchanged or refunded within 10 days of purchase. Most of our customers
  are delighted with their newfound Japonicas. If you really wish to cancel
  your order or ask for a refund, we really wish to find out why.
  Please write in to hello@japonicas.com with the reason for refund or exchange.
  It would be handled on a case-by-case basis as we hope to get your sincere
  feedback and improve on our service in anyway possible.

    1. Damages - we promise to pack your Japonicas very securely and carefully to
    minimize any possible damages during the transit. Please notify us at
    hello@japonicas.com within 10 days after purchase with a picture of the
    damaged item. We shall then advise you accordingly.

    2. Defects - we inspect all our items very carefully prior
    delivery/posting to minimize any possible occurrences of defects.
    Please notify us at hello@japonicas.com within 10 days after delivery with a
    picture of the defects. We shall then advise you accordingly.

    3. Losses - we apologize that we will not be responsible for any loss
    during the transit when Normal Mail is opted for. If you have opted
    for Registered Mail, please highlight to us if you have not received
    your package within 10 days. We shall consult our Singapore Post Office
    and revert with updates.

    We advise you to take careful considerations when adopting a Japonica as
    every piece is grown with love and care.

    Items not refundable:

      a) Purchase from our humble stall during bazaars and fairs,
      b) Purchase via personalized delivery
      c) Purchase via cash and carry,
      d) Customized items

  Kindly note that a full refund may not always be possible if the Japonica is
  no longer in the same original condition.

Last Updated January 3, 2009